ONLINE STORE POLICY – TERMS AND CONDITIONS
At Artmagic. customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before dispatch, but in the event you are not satisfied with your purchase, simply follow the instructions below.
Returns & Exchanges
If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are non-refundable. Return shipping charges are the responsibility of the customer.
Please follow these three easy steps to return your item for return or exchange.
Print and complete this RETURN MERCHANDISE AUTHORIZATION FORM as best as possible.
Call +64 7 5492335 to speak with our friendly Customer Service professional to receive a Return Merchandise Authorization (RMA) number.
Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include the top half of your RMA form in the box. Send it back to us, postage paid, using the shipping label on the bottom half of the RMA form.
Please allow a minimum of 21 days for us to receive and process your return.
We'll credit or refund the value of the merchandise total you were charged (excluding delivery and handling charges).
All items purchased from artmagicnz.com are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don't like it or it's not what you expected, simply return it and we will credit your credit card. We do not want you to have to keep anything from the Artmagic Online Store with which you are not completely satisfied.
At Artmagic, protecting your personal information is a priority. We use Secure payment gateways who encrypt your credit card number, name and address, so only Artmagic. is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.
At Artmagic your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.
If your question or comment is relative to your artmagicnz.com order, call +64 7 5492335 and speak with our friendly Customer Service professional or email us at firstname.lastname@example.org
How to Order
Ordering online from the Artmagic Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total dollar amount purchased so far. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
All prices are in NZ. Dollars (NZD) and are subject to change without notice. We currently accept credit cards via Paypal for online purchases. All orders are subject to verification and acceptance before shipping.
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Most orders ship out from our Manufacturing plant within 3 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. couriers will not deliver to P.O. Boxes.
This Web site is operated by Artmagic. All inquiries may be directed to:
9 Muirfield Crescent
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the artmagicnz.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the artmagicnz.com Web site.
These Terms and Conditions May Change
Artmagic. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the artmagicnz.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.
Use of Web Site
The artmagicnz.com Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Artmagic’s goods and services and/or to otherwise transact business with or contact artmagic, on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Artmagic and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Artmagic, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Artmagic. The entire Content of the artmagicnz.com Web site is copyrighted as a collective work under all applicable copyright laws, and artmagic owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the artmagicnz.com Web site, and the Web site as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Artmagic. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Artmagic reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Artmagic
We welcome your comments regarding the artmagicnz.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to artmagicnz.com shall be and remain the exclusive property of Artmagic. Your submission of any such Comments shall constitute an assignment to Artmagic of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Artmagic will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Artmagic shall not be liable for any damages of any kind related to your use of this site.
Online Store Returns Procedure
If you need help with your return, please call our customer service
professionals at 4 7 5492335 during regular business hours.
At Artmagic, customer satisfaction is our #1 goal. If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are non-refundable. Return shipping charges are the responsibility of the customer.
Three easy steps to return your item:
1. Complete the following:
Order Number or Invoice Number: ______________________________________________________________
Returning Item Description: _________________________________________________________________
A brief description of the problem and why you are returning the item.
2. Call +640705492335 to get a return authorization number. We are open
Normal Business hours
Return Merchandise Authorization Number: ____________________________________________
3. Mail your package back to us with the shipping label below.
Please allow a minimum of 21 days for us to receive and process your return.
We'll credit or refund the value of the merchandise total (excluding delivery and handling charges).
9 Muirfield Crescent